Privacy Policy
Effective Date: January 1, 2025
Kirin Property Management ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
1. Information We Collect
We collect several types of information to provide and improve our property management services:
- Personal Identification Information: Name, email address, phone number, mailing address, and other contact details.
- Financial Information: Bank account details, credit card information, payment history, and rental payment records.
- Property Information: Property addresses, lease agreements, maintenance requests, and property-related communications.
- Technical Information: IP address, browser type, device information, and usage data when you visit our website or use our services.
- Communication Records: Records of correspondence with us via email, phone, or other channels.
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing property management services, including tenant screening and lease administration
- Processing rental payments and managing financial transactions
- Communicating with property owners and tenants regarding property matters
- Coordinating maintenance and repairs
- Complying with legal obligations and regulatory requirements
- Improving our services and customer experience
- Sending service updates, newsletters, and marketing communications (with your consent)
- Detecting and preventing fraud or unauthorized activities
3. How We Share Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who assist us in delivering our services (e.g., payment processors, maintenance contractors, legal advisors).
- Property Owners: Information about tenants may be shared with property owners as necessary for property management purposes.
- Legal Authorities: When required by law, court order, or to protect our legal rights and comply with legal obligations.
- Credit Reporting Agencies: With your consent or as permitted by law for tenant screening purposes.
We do not sell your personal information to third parties. All third-party service providers are contractually obligated to protect your information and use it only for the specified purposes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.
You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and applicable legal requirements.
For example, financial records are typically retained for seven years in accordance with Canadian tax laws, while tenant application information may be retained for a shorter period.
6. Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data during transmission and storage
- Secure servers and firewalls
- Access controls and authentication protocols
- Regular security audits and updates
- Employee training on data protection and privacy practices
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.
7. Your Rights Under PIPEDA
Under PIPEDA and other Canadian privacy laws, you have the following rights:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request corrections to inaccurate or incomplete information.
- Withdrawal of Consent: You may withdraw your consent for certain uses of your information, subject to legal or contractual restrictions.
- Complaints: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after any changes constitutes your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Kirin Property Management
Unit 101, 647 Bedford Hwy
Halifax, Nova Scotia
Email: yuan@kiringrp.com
Phone: (902) 707-2910
We are committed to addressing your concerns and resolving any privacy-related issues promptly and transparently.